Sharely Platform

Stop the time-draining download-open-delete cycle. Preview Excel spreadsheets, PDF invoices, Word documents, and images instantly in your Zendesk sidebar without ever touching your file system. For high-volume support teams handling dozens of attachments daily, this translates to 5-10 minutes saved per agent, per day—time that goes directly into faster ticket resolution and happier customers.

Protect sensitive customer data by eliminating unnecessary local file downloads. When agents preview documents in the Zendesk sidebar instead of downloading them, you reduce the risk of data leakage, maintain compliance with security policies, and keep endpoints cleaner. Files are viewed securely within your Zendesk environment and never clutter local machines or pose a security risk.

Whether customers send PDF contracts, Excel data exports (.xlsx, .xls), Word documentation (.docx), CSV files, or screenshots (JPG, PNG, GIF, WebP), Sharely handles them all. Advanced viewing features include zoom controls, multi-page navigation for PDFs, spreadsheet tab switching, document search, and fullscreen mode—everything agents need for thorough document review without leaving Zendesk.

Get your team productive in under 5 minutes with zero configuration required. Install Sharely from the Zendesk Marketplace, and it automatically appears in your ticket sidebar ready to preview attachments. No API keys, no setup wizards, no training needed—just instant productivity gains for your entire support organization.

View two complete Zendesk tickets simultaneously—main ticket in the center, reference ticket in the sidebar. Perfect for comparing duplicate submissions, reviewing escalation history while responding, or referencing previous customer interactions. No more context loss from jumping between tabs. Agents report this feature alone saves them 2-3 minutes per complex ticket by eliminating the mental overhead of tab switching.

Find any ticket instantly using ticket ID, subject line keywords, or even content from comments and replies. The smart search indexes your entire ticket database, so whether you remember a customer's exact ticket number or just a key phrase from their issue, you'll find it in seconds. Stop digging through browser history or manual searches—get the context you need immediately.

Access the full conversation thread including all public replies, private internal notes, and ticket metadata—all from the sidebar view. Agents can review complete customer interaction history without opening new tabs. This is especially valuable when handling escalations where understanding the full context of previous conversations is critical to providing excellent support.

Built with keyboard-first navigation for maximum efficiency. Experienced agents can open, search, and navigate between tickets using intuitive keyboard shortcuts without ever touching the mouse. Combined with the side-by-side view, this creates a powerfully efficient workflow for senior support staff handling high ticket volumes or complex technical issues.