1. Introduction

Sharely ("we," "our," or "us") is a Zendesk sidebar application developed by Sharely Platform. This Privacy Policy explains how our application handles data when you use it within your Zendesk environment.

2. Data We Do NOT Collect

Sharely is designed with privacy as a core principle. We do NOT:

• Store any ticket data, attachments, or customer information
• Collect or transmit personal information outside of Zendesk
• Track user behavior or usage patterns
• Use cookies or analytics trackers
• Share any data with third parties
• Upload files to external servers
• Retain any data after you close the app

3. How Sharely Works

Sharely operates entirely within your Zendesk environment:

• Data Access: The app only accesses ticket attachment data through Zendesk's official APIs using read-only permissions
• Client-Side Processing: All document previews are rendered directly in your browser using client-side JavaScript libraries
• No External Requests: Files are fetched from Zendesk's servers and processed locally in your browser
• Memory Only: Documents are temporarily held in browser memory during preview and are cleared when you close the preview or navigate away

4. Data Security

Your data security is paramount:

• Zendesk's Security: All data remains protected by Zendesk's enterprise-grade security infrastructure
• Access Control: The app respects Zendesk's permission system—users can only view attachments they have access to
• No Storage: Since we don't store any data, there's no risk of data breaches from our systems
• HTTPS Only: All communication between your browser and Zendesk uses secure HTTPS connections

5. Third-Party Libraries

Sharely uses the following open-source libraries for client-side document rendering:

• PDF.js (Mozilla) - For PDF rendering
• Mammoth.js - For Word document rendering
• ExcelJS - For Excel file parsing
• PapaParse - For CSV file parsing

These libraries process documents entirely in your browser and do not transmit data to external servers.

6. Your Data Rights

Since Sharely does not collect or store any personal data:

• There is no personal data to access, modify, or delete
• All data remains within your Zendesk account under your control
• You can uninstall the app at any time with no data retention

7. Compliance

Sharely is designed to help you maintain compliance:

• GDPR: No personal data is processed outside of Zendesk
• CCPA: We do not sell or share personal information
• HIPAA: No health information is stored or transmitted by our app
• SOC 2: We rely on Zendesk's SOC 2 certified infrastructure

8. Children's Privacy

Sharely is a business application designed for use by support teams. It is not intended for use by individuals under the age of 16, and we do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or Sharely's data practices, please contact us: